Page 61 - Public Gaming International September/October 2017

Here are 10 ways that IGT has been sustainable and ahead of the game

in the past year:

1. We put Customers First. 6. We invest in our people.
Our business philosophy of Customer First means listening to In 2016, IGT delivered 105,000 hours of training to employees
our customers and aligning around their business challenges at all levels of the company. A diverse and inclusive workforce
to create innovative solutions that drive growth. In our 2016 is essential to our success, and our commitment to diversity
Lottery Customer Satisfaction Survey, 87% of customers informs our employee training, recruiting, and other initiatives.
reported satisfaction with IGT.
7. We are helping to build a better tomorrow
2. We support for our communities.
education. IGT participates in a wide range of corporate

Since 1999, IGT and employee-directed giving
To mark IGT’s 10th annual sustainability report – has opened programs, from Matching

10 ways the company is operating sustainably 290 digital Gifts and Day Off for
Volunteerism to Dollars for
learning centers
through our After Doers grants benefitting
School Advantage nonprofit programs
Program. We opened where employees
13 new labs in 2016. volunteer.

3. Our supplier 8. We foster
network grows with us. responsible
We work with suppliers that can ensure gaming.
high-quality goods and services and meet high economic, IGT’s gaming, lottery,
ethical, and socio-environmental standards. In 2016, IGT and interactive platforms
sourced roughly $2 billion in products and services from more proactively support responsible gaming, with player protection
than 11,000 vendors worldwide − 88% in the U.S. and Italy. and security tools to safeguard players’ interests and promote

4. We provide award-winning service. responsible play.
IGT’s Global Contact Center assists businesses 24/7, winning 9. We build excellence.
two industry gold awards in 2016. And our player contact We recognized our employees and teams with more than
s more and more socially aware consumers
seek out companies that share their values, and centers around the world handle 1.5 million 7,000 gifts and cash awards for outstanding performance
as forces of change put pressure on established inquiries per year. in 2016.
A safeguards, IGT is fully committed to delivering 5. We take care of the 10. We are mindful of our resources.
growth to our industry by modernizing play and operating responsibly and environment. As part of a wider effort to set goals, measure, and regularly
sustainably in every part of our business.
IGT consolidated its assess our performance in protecting the environment, we
For the past decade, the creation of our annual sustainability report has given us the chance data centers and launched a web-based tool to collect our environmental data,
to share and reflect on some of the most meaningful outcomes of our day-to-day activities. It’s IT infrastructure, and now have 90 sites globally – and growing – reporting on
an important part of the ongoing dialogue we are engaged in with our own people and a wide avoiding more their impact.
range of external stakeholders as we continue to shape our role in an evolving industry. than 650 tons of To learn more, visit the Global Responsibility section of IGT.com
With more than 12,000 employees and operations in 100 countries across six continents, we greenhouse-gas for the full 2016 IGT Sustainability Report.
are engaged not only with local communities and our own industry, but with the wider world. emissions in 2016.
The 2016 Sustainability Report represents a great milestone for us. Illustrated with photos
submitted by IGT employees from around the globe, this 10 annual report details how
th
the company has steadily created greater value for all of our stakeholders while delivering
innovation and excellence to keep gaming fun for all.
Opposite: IGT employees from around the world contributed photography to the
10th annual sustainability report, including this cover shot by Lorenzo Repichini.