JOB: Product Manager - Arkansas Lottery

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Office of Arkansas Lottery Product Manager

State of Arkansas
Little Rock, AR, USA
The Office of Arkansas Lottery (OAL) Product Manager is responsible for creating and overseeing the development and production of games and products, performing required processes in these areas, customer relations, supporting other product managers, and supporting all games and player rewards program(s).
Assisting the OAL Gaming Director with creation of standard operating procedures; providing support for day-to-day responsibilities; and performing daily operations and complete all projects assigned by the OAL Gaming Director. This position is governed by state and federal laws and agency policy.
Typical Functions Assists with game design, promotional strategies, and product research.
Supports for the product over the lifecycle of each individual game, from concept to game end.
Serves as point of contact for product questions from other departments and the public.
Reviews ticket artwork, prize structures, programming parameters, order quantities, pricing, and other specifications contained in the working papers and/or specifications for each game.
Contacts winners for second-chance drawings, Points for drawings, and Play It Again. Provides support for all aspects of loyalty program.
Creates and maintains product rules (game, second-chance promotions and other programs) and ensures they are reviewed and uploaded to websites.
Prepares and maintains analysis of game sales including; documents, charts, sales and draw tracking reports, etc.
Maintains winner listings and is the principal communicator from product to claim centers.
Responsible for creating and disseminating product-related information.
Reviews product-related articles written for publication.
Provides support to OAL staff, OAL management, the public, and other interested groups for games, promotions, and other product programs.
Stays informed and knowledgeable on all aspects of product development and information. Responds to product information requests and questions from customers for ASL Info email. Maintains documentation for Fast Play game library, works with advertising on game overviews, and distributes to OAL staff.
Supports product press releases and prize fulfillment events. Cross-trains to perform duties of other Product Managers. Prepares, performs, or assists in product research including surveys with other lotteries as directed.
Performs other duties as assigned.
Special Job Dimensions This position may involve occasional in-state travel. Knowledge, Abilities, and Skills Ability to manage project/product strategies that support key game launches and promotions. Ability to collect and write compelling content for email and/or printed publications. Ability to be analytical, statistical, creative, and highly organized; prioritizing your work schedule to meet deadlines. Ability to communicate in a professional manner that is effective and efficient. Ability to work well with team members. Ability to work well under pressure and focus on multiple projects and activities. Knowledge analytical tools. Knowledge of consumer interpretation to gaming content, products, and development processes.
Knowledge of current games offered by other state and provincial lotteries and capacity to develop knowledge for future games. Knowledge of Microsoft Office: Excel, PowerPoint, and Word, Abode Illustrator, and Photoshop. Minimum Education and/or Experience The formal education equivalent of a bachelor's degree in business, marketing, advertising, or a related field; plus a minimum of one year of demonstrated experience in lottery gaming, lottery product development, and/or product management.
Education may be substituted for five or more years of lottery product development experience. Preferred Qualifications Certificates, Licenses, Registrations Must possess a valid Arkansas drivers license.
Agency Specific Information ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED. Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official, at time of interview to be considered for Veteran Preference.
DFA is an Equal Opportunity Employer; we will make any reasonable accommodations necessary to ensure equal employment opportunities. A criminal background check is required for all DFA positions; an FBI background check may be required
State of Arkansas