The investigation was also started after various signals received about players who lost large amounts of money in a short period of time. This prompted further investigation into how policy, processes and the actual implementation of the duty of care have been implemented and structured. The initial findings are very diverse. Some examples:
A final report will follow once the investigation has been completed.
See also: https://kansspelautoriteit.nl/over-ons/publicaties/overige-publicaties/ Reaction-kansspelautoriteit-onderzoek/