The investigation was also started after various signals received about players who lost large amounts of money in a short period of time. This prompted further investigation into how policy, processes and the actual implementation of the duty of care have been implemented and structured. The initial findings are very diverse. Some examples:
- There are major differences in the way in which lost amounts are handled, average loss, playing time and number of bets.
- A small part of the players are responsible for a large part of the losses, playing time and the number of bets.
- When interventions are made, there seem to be major differences in how and when they are done and who orders them.
- Young adults are specifically monitored in the duty of care, but there is no clear approach.
A final report will follow once the investigation has been completed.
See also: https://kansspelautoriteit.nl/over-ons/publicaties/overige-publicaties/ Reaction-kansspelautoriteit-onderzoek/
https://kansspelautoriteit.nl/nieuws/2023/maart/onderzoek-zorgplicht-aanbieders-online/