20 PUBLIC GAMING INTERNATIONAL • JANUARY/FEBRUARY 2023 It’s not often that lottery sales executives have the chance to gather with their counterparts from other markets and literally “talk shop.” Recently, 17 executives from 11 lotteries took advantage of the opportunity to share insights and strategies when IGT convened its latest International Lottery Retail Workshop. After a one-year pause following 2020’s online event, this 10th-anniversary session returned to its origins at IGT’s North American Lottery headquarters in Providence, RI, from November 15-17, 2022. Attendees included many past participants and, for the first time, representatives from IGT’s newest customer, the National Lottery of Malta. Some of IGT’s U.S. lottery customers were also included in the workshop for the first time. “The U.S. is now a different gaming landscape after the pandemic, and its unique challenges generated huge amounts of discussion from workshop participants,” observed Sharon Duncalf, IGT Vice President Global Insights, who co-hosted the two-day event with Paul Riley, IGT Vice President Retail Innovations & Partnerships. Among many highlights over two days, participants heard directly from fellow Lottery sales directors gathered from around the world to discuss the future of shopping and share current challenges and success strategies at IGT’s 10th International Lottery Retail Workshop. The Retail Experience: As in past years, IGT’s 10th International Lottery Retail Workshop was designed to foster collaboration and shared insights among retail lottery professionals from around the world. The format allowed for impromptu peer-to-peer conversation and group discussion around a range of current retail challenges. New Perspectives on Retail
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