Social CRM is a philosophy and a business strategy, supported by a technology platform, business rules, workflow, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It’s the company’s response to the customer’s ownership of the conversation.  In short, Social CRM is a way for you to plan, measure & control your social media marketing to increase customer engagement & add value to customer relationships.  Social CRM is the next step in your social media evolution. It’s not enough to just have a social media presence; customers expect more-and Social CRM can help. “Social CRM is about moving from fans & followers to customers and advocates.”
Research indicates 60% of the buying cycle has been completed digitally by decision-makers before they reach out virtually or even in-person to a sales rep. It also indicates that more and more complex, big ticket sales are completed through a virtual sales exchange. The days of the face-to-face “dog & pony show” are long gone.  
PGRI Note: High-level article examines sales methodologies as an evolutionary process that is now entering a new era that of necessity must integrate the behavior of consumers, and that behavior includes “virtual shopping”.
The various stages are aptly named, and many tech observers are painfully familiar with the early ones. The hype cycle starts with innovation, rapidly moves into the peak of inflated expectation, and then sinks in the trough of disillusionment.  Finally comes the slope of enlightenment and the plateau of productivity.  Gamification is one of a handful of technologies now sliding into the trough of disillusionment. Here’s how and why gamification, like so many technological innovations that preceded it, will come out of its slump stronger and better than it was in its early days.
While Belgian gaming  law stipulates that gambling winnings should be tax-free, the government has decided that an exception should be made for poker players, because their income, unlike a sudden gambling windfall, cannot be considered to be an “exceptional event.”
Dianne Thompson she reflects on the ever-changing marketing landscape she has witnessed - and pens a letter to her young self with advice on navigating the path ahead.
“We have worked with GTECH for the past five years to build our instant ticket product offering from the ground up.  We are very confident in the partner we have selected and feel that together GTECH and our dedicated Lottotech staff will continue to build our brand and enhance our product offerings for years to come,” said Lottotech’s Chief Executive Officer Michelle Carinci.
"Lotteries across the country came together and listened to what players wanted," said Rebecca Paul Hargrove, President of the Tennessee Lottery. "With three chances to win $1 million, a $5 popular price point, and the ability to unlock more and more millionaires, MONOPOLY MILLIONAIRES' CLUB is expected to spread the wealth across the country like no other game in lottery history."
"The 2014 Annual NASPL Conference is the perfect venue for introducing our new Flip Scratch™ and Eco Scratch™ products to the lottery industry," said Nancy Bettcher, Vice President, Product Innovation & Development, Pollard Banknote. "While both provide a new look that will command attention at retail, each brings a unique characteristic that is new to the instant ticket world. Flip Scratch™ offers a fun new way to play that's simple to understand but different from any other products our players have seen before. Eco Scratch™ offers a whole new look for instant tickets to cut through the clutter at retail, and caters to environmentally conscious players. These products are among Pollard Banknote's range of innovative offerings that help lotteries raise revenues to support good causes."
CJEU confirms Danish differentiated tax regime for online gambling The highest European Court confirmed that a tax scheme that imposes a higher tax rate on land-based casinos than on internet-based online casinos is not in violation of EU laws.   In our view the exact terms are the following :

The General Court dismissed both appeals purely on points of procedure, since it found that the applicants were not individually , nor directly concerned by the measure, and could challenge the measure before national Courts. Therefore the applicants in both procedures had no interest in filing the annulment procedure. The cases were declared inadmissible, meaning that the General Court did not address the validity of the Danish tax measures.

This decision of the General Court can be challenged by the applicants on points of law, in an appeal before the Court of Justice of the EU -Philippe Vlaemminck, Partner ALTIUS

“We are looking forward to the opportunity to meet with lottery industry professionals and share some of the ground-breaking new products that we have developed over the last year,” said Jennifer Westbury, Executive Vice President, Sales & Customer Development, Pollard Banknote. “Visitors to our booth will not only get to see some of the most successful instant tickets in the industry, they will also have the chance to get an exclusive look at our latest ‘Space Between’ offerings, including the PlayOn™ Loyalty Platform, and our state-of-the-art iLottery solution.”
"Scientific Games has been a trusted supplier to the Delaware Lottery since our first instant game in 1976 and we are pleased to extend this successful relationship," said Vernon Kirk, Delaware Lottery Director.  "The extension enables us to continue delivering games that Delaware players find entertaining and that help our retailers grow sales as we fulfill our mission to return maximum contributions to the State of Delaware's General Fund."
“We are proud to continue our collaboration with the Maine State Lottery.  In the more than three decades that we have been their trusted partner, the Lottery’s revenue has experienced continued growth.” said Pat McHugh, President, North America Lottery Systems for Scientific Games.  “Our focus is aligned with the Lottery’s mission to responsibly maximize revenue growth to generate additional funds for the state and the local businesses that depend on lottery sales.”
The Implication´s of RAWA´s “Restoration of America´s Wire Act” Passage - The aim of the bill is to restore [the] long-standing United States policy that the Wire Act prohibits all forms of Internet gambling. If passed, the bill would apply to online casinos and online State lotteries as well as online poker, with the only exceptions being online pari-mutuel betting on horse racing (exempted by the Interstate Horseracing Act 1978) and fantasy sports betting (exempted by UIGEA).  Under the current wording of the proposed legislation, online poker in the three regulated markets of Nevada, New Jersey and Delaware would have to cease, and all attempts to bring online poker to California, Pennsylvania and other states would be pointless. Effectively, if RAWA passes Congress during the forthcoming session, it would put an end to legalised online poker in the United States.







Visit www.publicgaming.org for Early Bird Registration.
The tipping point has arrived. Regulatory changes, universal consumer adoption of digital communication technologies, and the adoption of multi-channel retailing by lottery operators are transforming the face of the industry. The convergence of social media, internet promotional strategies, and traditional advertising channels is opening up entirely new vistas for Lottery to connect with its customers.

Government Lotteries and their commercial partners have become the market leaders. Instead of responding to change as it occurs in the market-place, Team Lottery is leading the charge with innovative approaches to brand extensions, integrating multi-media strategies for new customer-acquisition and core customer relationship management, aligning game development and marketing strategies with real-world player profiles instead of old-school demographic segmentation, and converting ‘big data’ into better products delivered at the right time, in the right place, to the right consumer. All the pieces are in place for Team Lottery to consolidate its position as the most progressive, exciting, and trusted operator in the games-of-chance industry.

Steve Jobs once said “The only ones crazy enough to think they can change the world are the ones that do”. PGRI Conferences are about giving voice to the ideas that matter most, the ideas that are making an impact, the ideas that may even be changing the world of government-gaming. Join us in New York to be a part of the movement to reinvent Lottery for the modern consumer-driven market-place.

Public Gaming /Paul Jason - pjason@publicgaming.com   / Susan Jason - sjason@publicgaming.com  /Office Phone - + 425-449-3000  
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