PGRI SMART-Tech Miami Program

in Lottery


Public Gaming Research Institute / PGRI

SMART-Tech Miami Program

March 3 to 5, 2020 

The Eden Roc Hotel Miami Beach Hotel

Questions:  Call or e-mail Paul Jason at 425-449-3000 or This email address is being protected from spambots. You need JavaScript enabled to view it.

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hotel accommodations, conference updates, etc. 

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Tuesday, March 3, 5:00 to 7:00 pm: Opening night reception

Wednesday, March 4

8:30 am to 5:00 pm:  PGRI Conference Sessions

Wednesday, March 4, 12:30 to 1:30 pm:  Lunch

Wednesday, March 4, 5:00 pm to 7:00 pm:  Reception

Thursday, March 5, 9:00 am to 12:30 pm:  PGRI Conference Sessions

Thursday, March 5, 12:30 to 1:30 pm:  Lunch

Thursday, March 5, 1:30 to 5:00 pm: WILL Seminar

Women's Initiative in Lottery Leadership

Thursday, March 5, 5:00 pm: Closing night Reception

ALL Smart-Tech delegates are invited to attend the WILL Seminar 

Double Platinum Sponsor: IGT, Pollard Banknote

 WILL (Women’s Initiative in Lottery Leadership) Sponsor: IGT 

Platinum Sponsors: 

EquiLottery Games, INTRALOT, Instant Win Gaming (IWG), Scientific Games

 Silver Sponsors:

Abacus Solutions, Camelot Lottery Solutions, Carmanah Signs, dick clark productions

Grover Gaming, InComm, Lazlo 326, SCA Promotions 

Tuesday, March 3

5:00 to 7:00 pm:  Opening Night Reception in the Eden Roc Garden 

Wednesday, March 4 

7:30 am to 8:30 am:         

Continental Breakfast in the Eden Roc II B & C 

  • 8:30 am. Paul Jason, Chief Executive, PGRI Public Gaming

Opens the Conference sessions in the Eden Roc Ballroom II B & C

 Welcome to the Sunshine State and SMART-Tech Miami   Justin Rock, Deputy Secretary Product and Sales, Florida Lottery 

  • NASPL Round-Up   Current Initiatives of the North American Lottery Industry,   Bishop Woosley, Executive Director, Arkansas Lottery and President, NASPL (North American Association of State & Provincial Lotteries)

 Lottery and Consumer Marketing in the Age of The Expectation Economy    Wendy Montgomery,  Senior Vice President Global Brand, Marketing, and Communications, IGT

 The Next Big Thing    Jennifer Westbury, Executive Vice President Sales & Customer Development, Pollard Banknote

 The Future is Now: Looking Back and Moving Ahead,   Shannon DeHaven, Deputy Director Digital Operations, Michigan Lottery

 10:15 am. Coffee Break in the Eden Roc II B & C Foyer

 It’s 2020:  Let’s Talk Health   Jennifer Welshons,  Senior Vice President Marketing & Insights, Scientific Games 

  • Case study: Launching a win-win-win Cashless Solution   Fivi Rondiri, Director Account Management, INTRALOT USA

 iLottery Market Insights Spanning North America,  Jason Lisiecki, Vice President - North America, IWG

 So Much Data, So Little Time: Actionable Insights,    Lianne Paturel, Vice President Business Development, Pollard Banknote


12:00 pm to 1:00 pm:  Luncheon in the Spa Garden 

  • AI for Better Player Experience, Srini Nedunuri, Vice President Digital Platform & Products, IGT

 iLottery: Where we’ve come from, where we’re at, and where we’re going Panel Discussion, Moderator: Stephanie Weyant Fidler, Deputy Executive Director, Marketing & Product Development, Pennsylvania Lottery


Shannon DeHaven, Deputy Director Digital Operations, Michigan Lottery

Rhydian Fisher, Chief Executive Officer, Instant Win Gaming (IWG)

Charles McIntyre, Executive Director, New Hampshire Lottery,   President of MUSL (Multi-State Lottery Association)

Doug Pollard, Co-Chief Executive Officer, Pollard Banknote

 New Retail Channels. More Money for Good Causes, Sara Navidazar, Senior Director of Marketing, Diamond Game, a Pollard Banknote Company

 Panel Discussion: MUSL and Mega Millions Consortium coordinate strategy, marketing, brand messaging and product positioning to optimize synergies and overall performance of the two big national jackpot games

Moderator: Gordon Medenica, Director, Maryland Lottery,   Lead Director of Mega Millions Consortium

Marcus Glasper, Director, Washington Lottery

Gregg Mineo, Executive Director, Maine Lottery

Chair of Powerball Product Group

Bret Toyne, Executive Director, MUSL (Multi-State Lottery Association)

 3:00 Coffee Break in the Eden Roc II B & C Foyer

 Building Retailer Partnerships while Navigating Through Changes at Retail, Art Kiuttu, Senior Vice President Lottery and Gaming Solutions, Lazlo 326 and

Lars Canedy, Digital Sales Manager North America, Circle K

 The future is now for live sports lottery games, Brad Cummings, Founder & Chief Executive Officer, EquiLottery Games 

  • Sports Betting in the U.S. - Who’s Going to WIN the Big Game?   Scott Gunn, Senior Vice President Corporate Public Affairs, IGT 
  • Panel Discussion

Update on the progress of sports-betting implementations in the U.S. 

Moderator: May Scheve Reardon, Executive Director, Missouri Lottery


Gerry Aubin, Executive Director, Rhode Island Lottery

Brad Cummings, Founder & Chief Executive Officer, EquiLottery Games

Scott Gunn, Senior Vice President Corporate Public Affairs, IGT

Mark Hichar, Gaming Law Attorney, Greenberg Traurig Law Firm

Vernon Kirk, Executive Director, Delaware Lottery

 Presentation of the SHARP Award for Good Causes to the New Hampshire Lottery,    Charles McIntyre, Executive Director of the NH Lottery Accepting

Debra Douglas, NH Lottery Board Chair 

  • 5:00 pm to 7:00 pm: Reception in the Eden Roc Garden 

Thursday, March 5 

  • 7:30 to 8:30 am: Continental Breakfast in the Eden Roc II B & C Foyer 
  • 8:30 am. Paul Jason, Chief Executive, PGRI   Opens the Conference Sessions in the Eden Roc Ballroom II B & C 
  • Solutions for Innovators,   Terry Presta,   Head of Business North America, Abacus Solutions International Group

 Have Lotteries lost the edge?  Are retailers now driving lottery modernization and if so, what can we do to be in a better position of partnership in the future?   Mike Purcell,   Senior Vice President, Sales & Marketing, Kentucky Lottery Corporation 

  • Panel Discussion

Store of the Future: In-store digitization, space reallocation, data retrieval, efficiencies through robotics, on-line/off-line connections to meet consumer expectations, traffic-to-buy ratio, and increased personalization efforts to influence buying decisions

Moderator: Tom Delacenserie, President and Chief Executive Officer, Kentucky Lottery Corp.


Randall Lex, Vice President Lottery Retail Solutions, Scientific Games

Ryan Mindell, Lottery Operations Director, Texas Lottery

Justin Rock, Deputy Secretary of Product & Sales, Florida Lottery

Drew Svitko, Executive Director, Pennsylvania Lottery

10:15 am      Coffee Break Eden Roc II B & C Foyer

 Continuing the deep dive into the Store of the Future:

 Today’s Retail MarTech, Tomorrow’s Lottery Retail Experience,    Manolo Almagro,  Managing Partner of Q Division, a STRATACACHE Company

 Convenience - Claiming Prizes in Social Venues,   Scott Henneman, Vice President –Business Development & Governmental Affairs, Grover Gaming

 What do lottery players and coffee drinkers have in common?   Mark Bradford, Vice President Product, Camelot Lottery Solutions 

  • From finding Bigfoot to finding the Willy Wonka $1B Golden Ticket, learn how marketers have utilized prize indemnity for big ROI

Christine Bennett, Director Business Development, SCA Promotions,    Jackie Walker, Director of Business Development, SCA Promotions

 Launching NextGen POS Activated Lottery in Dollar General and Family Dollar,    Mark Smith, Vice President Sales & Marketing, InComm

 New Year’s Rockin’ Eve and Beyond! TV Events, VIP Experiences and Games which Attract and Reward Lottery Players,   Kevin Smith, Senior Vice President, Business Development & Partnerships, dick clark productions

 Keeping authorized Government Lotteries strong and true to their core purpose - an Australian Perspective,   Callum Mulvihill, General Manager Finance & Commercial,   Lotteries & Keno, Tabcorp Australia

 12:30 pm: Luncheon in the Spa Garden

 1:30 pm: Women’s Initiative in Lottery Leadership (WILL)

in the Eden Roc Ballroom II B & C

Sponsored by IGT

Moderator of the WILL Seminar and panel discussions:

Rebecca Hargrove, President & CEO, Tennessee Lottery Education Corp., Chair of WILL; President of the World Lottery Association

Please join us for this fabulous WILL Seminar and the Networking reception that follows WILL session.    

 4:30 pm: Reception in the Spa Terrace 

WILL:  Humanizing the Future of Work 

AWE (Advancing Workplace Excellence) creates immersive learning experiences to evolve the human side of work and leadership.  Recognizing the challenges people and organizations are experiencing, AWE leverages its team’s deep knowledge and expertise to design experiences that raise awareness, reduce bias and develop more conscious people who are centered on the expansive qualities of inclusiveness and connectedness. AWE empowers people to have the confidence to be courageous and the vulnerability to be human as they navigate the evolving workplace. Through understanding and strengthening key competencies, the AWE experience elevates and illuminates’ people-centric leadership approaches and cultivating a workplace where diverse perspectives and experiences are welcomed and respected. 

For the upcoming PGRI Smart Tech conference on March 5, 2020, AWE will produce an engaging, insightful and interactive half-day workshop in alignment with WILL’s mission to advance women into top positions of lottery management, leadership and responsibility. The session will include a keynote presentation incorporating engaging stories, interactive workshop content, table discussions, exercises and panel discussion.

 Topic of Focus: Self-Promotion with Confidence and Ease

According to the latest research, women who proactively promote their achievements are more satisfied with their careers, project more confidence and advance further than women who were less focused on calling attention to their successes. While many women may struggle with trumpeting their accomplishments, an aversion to self-promotion can handicap credibility, career satisfaction, and the path to advancement. To be effective means being ready to self-promote in a way that is both authentic and relevant. It’s also knowing when to self-promote, what messages to communicate, and how to strengthen messages with intention. In this session, we explore common barriers to self-advocacy, are introduced to strategies to self-promoting in a strategic context, and most importantly, how to do it with balance, confidence and ease. 

About Lisa Bergeron (Facilitator)

An accomplished business leader, Lisa Bergeron is the Founding Partner and Chief Visionary Officer of AWE, Advancing Workplace Excellence. Lisa is a trusted advisor and partner, who provides clients with insightful guidance to uncover business needs and envision solutions to realize their ambitions for growth, development, and exceptional business performance. 

Lisa leads AWE’s vision for humanizing the future of work. She brings a unique blend of strategic vision, business savvy, and depth of experience to steer AWE’s course into the future. An architect of relationships and connections, Lisa is a catalyst, progressive, and innovative thinker who creates pathways to explore, expand, and thrive in a rapidly changing business environment.

Started 17 years ago, AWE is a women and minority owned business with a focus on diversity, inclusion, and building a human centered workforce for the future. Programs are designed to establish connections, share relevant researched-based insights, and create a trusted space to explore concepts, new perspectives, and build on and expand skills.