LETTER FROM THE CEO To our valued clients and partners, The new year brings the next chapter of our journey together, and I couldn’t be more excited. In my previous open letters, I promised we’d continue our journey on the road, meeting clients at their desks, not ours. This amplified travel has brought us invaluable insights that position us to continue playing a small part in achieving a visionary future for our industry. Amid rapid advancement, our collective dedication and adaptability demonstrates that when we work together, we move everyone forward and can achieve almost anything. Whether you’re a startup or an industry leader, we believe everyone is entitled to GLI’s world-class service; you should expect nothing less. We are never too busy to put all our customers in the express lane, remaining fully equipped to support you with 1,600+ highly skilled team members. In fact, to guarantee that your needs are always met, we are continuing to add to our delivery team globally. With the acquisitions of SIQ and iTech complete, our businesses are not only service-oriented, but are also fully integrated and ISO-certified, ensuring there’s no one better suited to support your path to success globally. Over the last 35 years, we have excelled by meeting our customers wherever they are in their product journey. Our end-to-end integrated compliance and testing solutions are constructed so that the results from each stage of evaluation flow into the next and build from there. From early regulatory advisory, QA, pre-compliance, and compliance testing, to load, performance, and interoperability testing, working with GLI provides you the advantage of having the same team from start to finish. This is how we get you to market quickly. Whether projects are simple or complex, you can count on GLI, because when it comes to delivering quality and accuracy – every part of the process matters. Given the steady growth of high-stakes security breaches and the expansion of iGaming, iLottery, and digital sports betting, our cybersecurity division, Bulletproof, has been exceedingly busy keeping you safe. We’ve introduced a full SOC monitoring center in Las Vegas, Nevada, expanded our team of professionals, and added several U.S. Gaming and lottery customers to our already robust international portfolio. With cyberattacks projected to cost the global economy over $10.5 trillion by 2024, our Bulletproof experts are well-prepared to ensure safety and prevention as well as support during crisis. The results of our recent surveys, plus speaking with regulators, suppliers, operators, and lottery professionals at events across the world, reaffirms the confidence I have in our future. We’re advising lotteries amid evolving jurisdictions; welcoming new gaming opportunities; and are laser-focused on concerns surrounding AI, unregulated gaming, geolocation and KYC, money laundering, and responsible gaming because, when our clients tell us what they need, we listen. No matter what comes your way, we will offer the support you deserve. I’m excited for the busy start to our year. We’ll be meeting clients at ICE, the Indian Gaming Tradeshow, and at our premier annual event – the Regulators Roundtable – held at the Palms Resort in Las Vegas, April 24-25. With another year of record-breaking attendance expected, I’m looking forward to seeing new and familiar faces as we dive into the largest challenges and opportunities facing regulators today. Thank you all for your continued trust – we never take it for granted. Wishing you a prosperous new year and looking forward to seeing you somewhere on the globe. Sincerely, James Maida gaminglabs.com ILLUMINATING YOUR PATH TO GREATNESS
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