36 PUBLIC GAMING INTERNATIONAL • JANUARY/FEBRUARY 2021 RETAIL MODERNIZATION: A LOOK ACROSS THE LOTTERY INDUSTRY M ost of us enjoy year-end reviews. And lists are very big. What were the top songs? Top movies? Biggest sports stories? Clothing trends? 10 most creative uses for pumpkins? Given what we all endured over the last ten months, pandemic-related lists dominated most reviews of the year (most major movie releases were postponed anyway). What TV shows did we binge the most? Most popular take-out food? Go-to at-home activity? CNBC recently published an article titled “6 ways the coronavirus pandemic has forever altered the retail landscape.” The list could have been compiled by anyone in the lottery industry. Jim Acton, Lottery Industry Consultant, Acton Strategies