NACS Insight Convenience Summit - Europe. June 11

 Sunday, 11th June  Zurich

  • 5:00pm – 7:30pm  General Session
    • Welcome & Opening Remarks – Mark Wohltmann, Director, NACS Europe
  • Introduction to Switzerland
    • Inside Look at Migros (Parent Company of Migrolino) – Andrea Broggini, President of the Administration, Migros MGB (Migros-Genossenschafts-Bund)
    • Exploring Switzerland’s Economic and Political Trends – Christa Markwalder, Member & Former President of Swiss National Council
    • Journalistic Insights – Roger Koeppel, Weltwoche Magazine
    • Presentation by Filippo Lombardi – Filippo Lombardi, President MediaTI Holding and Member Swiss Council of States
    • Panel Discussion – Christa Markwalder, Roger Koeppel, Filippo Lombardi, Andrea Broggini, and Henry Armour – President & CEO, NACS
  • 7:00pm – 7:30pm
    • Spouse Meet and Greet
  • 7:30pm – 8:30pm
    • Welcome Drinks Reception
  • 8:30pm
    • Open evening for dinner

Monday, 12th June  Zurich

  • 9:00am – 12:15pm  General Session
    • Opening Remarks – Mark Wohltmann, Director, NACS Europe
    • Preparing for the (R)evolution in Convenience Retailing – Marco Fuhrer, Partner, Fuhrer & Hotz
      How consumers shop at forecourts, the railway station and in urban areas—and what they shop for—will have a profound impact on convenience retailers and suppliers. This session will leverage the latest results of a multi-annual Swiss study based on a POS customer survey and interviews with more than 20,000 shoppers.
    • Local Retail Company Case Study: Migros – Dr. Felix Brunner, Director, Migros Digital Retail, Migros MGB (Migros-Genossenschafts-Bund)
      Migros is Switzerland’s largest retail company and largest employer. The company’s convenience store brand, Migrolino AG, resulted from the separation of a joint venture with Valora AG and has expanded its network from 14 stores to 307 locations throughout Switzerland. Earlier this year, Migrolino debuted a new and modern concept, “Go Future,” in Zurich’s main train station.
    • Going to Where the People Are: Convenience Retailing @ Transportation Hubs – Alexandre du Pasquier, Head of Center Management, Retail & Food Service, SBB Real Estate
      Switzerland’s biggest railway station ShopVille-Zurich lies at the heart of the city nestled on banks of the River Limmat. In an area of 16,500 square meters, the shopping centre is open for business from early morning ‘til late evening 365 days a year.  Almost 500,000 people visit ShopVille-Zurich each day. Go behind the scenes and learn more about this most convenient crown retail jewel in Zurich.
    • Store Tour Briefing – Nick Scherzer, Director, Insight
  • 12:15pm – 5:15pm 
    • Zurich Retail Store Visits including Migros / Migrolino (stores and distribution center), Coop, Socar, Shell, and ShopVille Zurich Main (Railway) Station
  • 7:00pm –11:00pm
    • Reception and Group Dinner

Tuesday, 13th June  Zurich (then transition to London)

  • 8:30am – 9:45am  General Session
    • Opening Remarks – Mark Wohltmann, Director, NACS Europe
    • Briefing for Today’s Store Tours – Nick Scherzer, Director, Insight
    • Local Retail Company Case Study: Valora – Michel Gruber, Managing Director, Valora Food Service Switzerland
      Valora is a leading small-format retailer in Switzerland’s convenience and foodservice sector. The stores have well-positioned sales formats and a strong branding presence among Swiss consumers. Valora employs more than 4,000 people and serves around 1.4 million customers at its 2,500 retail outlets every day.
  • 9:45am  1:45pm 
    • Zurich Retail Store Visits including Migros / Migrolino (stores and distribution center), Coop, Socar, Shell, and ShopVille Zurich Main (Railway) Station
  • Afternoon
    • Depart for London –  Recommended Flight: BA 0715 (ZRH – LHR) 
  • Evening (London)
    • Open evening for dinner

Wednesday, 14th June  London

  • 8:00am  5:00pm  Cool New Products Open
  • 9:00am  10:30am  General Session
    • Welcome & Opening Remarks – Frank Gleeson, Region Managing Director and COO, Aramark Northern Europe
    • Building the Next Generation Convenience Store Before Amazon Does – Joe Bona, President, Bona Design Lab
      Technology is rapidly changing, bringing forth a host of new developments from delivery drones to Amazon’s “Just Walk Out” POS system. Drawing upon his global retail and design expertise, Bona will challenge attendees to consider the unthinkable and build a bridge to the convenience and fuel retailing industry’s future before Amazon does. He will examine how disruptive players are reshaping the retail landscape, and the impact they could have on c-stores as they respond to these massive shifts.
    • What Shoppers Say and What They Do – Katie Hemmings, Commercial Director, HIM!
      This presentation will take attendees through some of the key headlines from HIM!’s research based on 21,000 face-to-face shopper conversations within the U.K. convenience sector. New HIM! shopper profiles look beyond demographics and consider attitudes and behaviors, and what they mean for convenience retail. Societal changes that are impacting how products are consumed and how consumers shop stores will also be explored, as well as case studies of successful retailers who are tapping into the opportunities that this dynamic sector presents.
  • 10:30am – 11:00am Networking and Exhibition Break
  • 11:00am  12:30pm General Session
    • Capitalizing on Healthy Lifestyles and a Younger Demographic – Kash Khera, Founder & Managing Director, Simply Fresh
      In just eight years, SimplyFresh has established itself as one of the most innovative and fastest growing convenience retailers in the United Kingdom. Kash Khera will share how the SimplyFresh story has evolved, focusing on how the retailer differentiates itself in a crowded U.K. market to meet changing consumer needs for fresh and healthy food choices.
    • Healthy Global Expansion: A Chat with Freshii – Matthew Corrin, Founder & CEO and Ashley Dalziel, Chief People Officer
      Freshii is on a mission to help consumers around the world live better by making healthy food choices. CEO Matthew Corrin challenges the quick-service mindset, penning open letters to chains like McDonald’s and encouraging them to evolve beyond the status quo of standard fast-food fare to healthier options that are both convenient and affordable. Attendees will gain an inside look at Freshii’s recipe for success, including its guiding principles, millennial culture and innovative menu offers.
  • 12:30pm – 1:30pm Lunch and Exhibition Break
  • 1:30pm  3:30pm General Session
    • Videos from Awards Finalists
    • Retail Company Case Study: Tank & Rast – Carlo Caldi, Managing Director, Autobahn Tank & Rast Gruppe GmbH & Co. KG
      Tank & Rast provides comprehensive services on German autobahns. The approximate 350 filling stations and 390 service areas (including approximately 50 hotels) are a destination for travelers to relax, refresh, refuel and recuperate.
    • Refreshing U.K. Convenience: Lessons from My Local – Mike Greene, U.K. Convenience Industry Veteran
      With 30-plus years of experience in the U.K. convenience store industry, Mike Greene has lived the massive growth of supermarkets and the c-store revolution. Now, as another period of transformational change dawns in the U.K., Greene will share his views on the future shape of the U.K. retail landscape.
  • 3:30pm  4:00pm Networking and Exhibition Break
  • 4:00pm – 5:15pm General Session
    • Videos from Awards Finalists
    • Regulatory Outlook: Tobacco & Sugar – Stephen Filotas, Group Head, Route to Market & Customer Management, British American Tobacco; Sian O’Keefe, Vice President Corporate Affairs, Wrigley Europe; Ern Sherman, Vice President Retail Industry Affairs, The Coca-Cola Company
      A panel of industry experts will discuss the current challenges facing key convenience store categories in Europe and other parts of the world.
    • Videos from Awards Finalists
  • 6:45pm  7:45pm European Convenience Retail Awards Reception
  • 7:45pm – 10:00pm European Convenience Retail Awards Dinner & Ceremony 

Thursday, 15th June – London

  • 8:00am  5:00pm  Cool New Products Open
  • 9:00am  10:15am General Session
    • Opening Remarks – Frank Gleeson, Region Managing Director and COO, Aramark Northern Europe
    • European Industry Leader of the Year Presentation & Keynote Conversation – Henry Armour, President & CEO, NACS (moderator); Jacob Schram, Group President, European Operations, Alimentation Couche-Tard Inc. (award winner)
      Alimentation Couche-Tard set out to become the world’s preferred destination for convenience and fuel by creating its global Circle K brand in September 22, 2015, replacing the company’s existing Circle K, Statoil, Mac’s and Kangaroo Express branding across Canada, the United States, Scandinavia and Central and Eastern Europe. Jacob Schram, group president of European operations at Couche-Tard, is leading the company’s vision and instilling the company’s DNA throughout its entire retail landscape—from corporate offices to store-level employees and customers. Join us as we honor Schram with the prestigious European Industry Leader of the Year award and learn more about Circle K’s transformation.
    • A Strategic Focus on Labor – Henry Armour, President & CEO, NACS; Frank Gleeson, Region Managing Director & COO, Aramark Ireland
      Explore the complexities of labor issues confronting convenience retailers around the world, from talent acquisition, development and retention, to labor saving technologies and appropriate labor KPIs. This session is designed to lay the groundwork for the following session on employee engagement and the interactive table discussions focusing on the specific and unique labor issues in Europe.
    • Measuring the Value of Employee Engagement – Debbie Robinson, Managing Director, Spar UK
      Recent research by the NACS Coca-Cola Retailing Research Council explores the importance of employee engagement in convenience retail, the factors most important in influencing employee engagement and opportunities for improvement. Hear insights from the NACS/CCRRC research on how improving employee engagement can make a significant difference in business performance, how convenience retailers can capture performance gains by improving employee engagement and the tactics to pursue.
  • 10:15am – 10:45am Networking and Exhibition Break
  • 10:45am  12:30am General Session
    • Interactive Table Discussions
      Addressing European Labor Issues: Where Is the Low Hanging Fruit?
      We can learn a lot from subject matter experts and relevant research, but sometimes the most actionable takeaways come from our industry colleagues. With that in mind, each table will discuss the following:


      • What are the two top labor issues facing your organization?
      • How are you addressing them?
      • How important is employee/franchisee engagement, and does your company measure and track it? (How or why not?)
      • What drives your employee engagement?
      • What do your employees need to be more engaged?

      Based upon your table’s discussions, what are the top three recommendations you would make for addressing the labor issues confronting the industry? And finally, what were the most provocative comments or ideas you heard in the two previous presentations on labor that you would like to explore more in detail?

  • 12:30pm – 1:30pm Lunch and Exhibition Break
  • 1:30pm  3:00pm General Session
    • Case Study: Gamification, Employee Engagement & Albert Heijn – Marcus Vlaar, CCO & Creative Director, &ranj
      Owned by Ahold Delhaize, Dutch supermarket chain Albert Heijn is a full-service concept with more than 830 stores and 46 AH To Go convenience stores. Albert Heijn partnered with &ranj to enhance employee engagement by co-creating a growing portfolio of digital and real life games. As more companies seek to engage their workforce, gamification is quickly become a viable tool for transforming retail through technology.
    • Retail Technologies of the Future – Pekka Yihurula, CEO, S-Bank, Ltd.
      Finland-based S-Group, winner of the 2016 NACS Insight European Technology Implementation Award, will showcase its innovative S-mobile app that combines retail, banking and fueling. Pekka Ylihurula will highlight how the more than one million Finnish consumers are using the app, and share the company’s plans for enhancing its in-app services such as car wash and mobile food ordering.
  • 3:00pm – 3:30pm Networking and Exhibition Break
  • 3:30pm – 5:30pm General Session
    • Future Proofing Service Stations  – Jelle Vastert, Director of Global Charging, Tesla
      Jelle Vastert of Tesla will lead a discussion on the growing electric vehicle driver segment and explore how the global convenience retail industry is adapting and future-proofing its business model.
    • How Consumption Is Moving From a 2D to a 3D World – David Bosshart, CEO, Gottlieb Duttweiler Institute for Economic and Social Studies
      Renowned global futurist David Bosshart will share how consumption could unfold, focusing on how the future starts as a horizontal-vertical 3D world that blends virtual speed and real time, with better cloud infrastructure and new means of transportation. He will challenge attendees to reimagine their daily mobility patterns, and the need for smarter ways to interact with people and transport goods. Bosshart will share how consumption is being redefined as leisure or convenience, places of spaces, and places of flow.
    • Summit Recap: What We’ve Seen and Heard – Henry Armour, President & CEO, NACS
  • 6:45pm – 7:45pm NACS European Committee Meeting (Committee Members)
  • 7:45pm – 10:00pm NACS European Committee Dinner (Committee Members)

Friday, 16th June  London

  • 7:30apm – 9:00am NACS European Committee Meeting (Committee Members)
  • 9:00am  4:30pm
    • London Retail Store Visits including Simply Fresh, Euro Garages and UK highway site operators Welcome Break who feature Pret a Manger, Starbucks Drive Thru, Little Waitrose, Tossed, Tesla SuperChargers, and other strong UK offers.  Tours will conclude at the St. Pancras hotel at approximately 4:30pm.


in Retail