New rules from the Gambling Commission come into force from 31 October 2018. The changes to the Licence conditions and codes of practice will provide stronger protection for consumers and ensure they are treated fairly by gambling businesses.
Ian Angus, Programme Director for Consumer Protection and Empowerment and Pradeep Rajania, Senior Manager for Consumer Policy explain what these changes will mean for gambling operators, and importantly, how consumers will be better protected.
From 31 October 2018, we’re introducing some new standards for alternative dispute resolution (ADR) providers in the gambling industry. An ADR can help you if you’re not happy with the result when you complain to a gambling business. The service is free for you to use. You can find out how to contact the ADR provider from the gambling business.
We hope that these standards will help you to have confidence in the service that ADR providers give you, and to understand better what’s happening to your complaint during the process. Matt Halden, our Consumer Advocacy Specialist explains more.
In our new standards, we expect ADR providers to:
We also expect providers to publish information to help you have confidence in the process and their service, including information:
We’ll be monitoring how ADR providers perform against the new standards, and we’ll take action if we don’t think a provider is meeting them.
https://www.gamblingcommission.gov.uk/news-action-and-statistics/news/2018/WATCH-New-rules-that-better-protect-consumers-come-into-force-from-31-October-here's-what-you-need-to-know.aspx